Policies
Clear rules help buyers trust the marketplace and help sellers run smoothly.
Trust & safety
Seller vetting, identity checks, and ongoing monitoring.
Disputes
If something goes wrong, contact Support. We’ll help buyers and sellers resolve issues quickly.
Xoonpay Resale (used / pre-owned / refurbished)
XOONPAY supports used items, but sellers must follow strict condition rules. Listings must be accurate and must include a clear “Condition Note” for any item that is not brand-new.
Condition grades
- New
- Used - Like New
- Used - Very Good
- Used - Good
- Used - Acceptable
- Refurbished
Important
- Describe flaws clearly (scratches, missing parts, battery health, etc.)
- No phone numbers, emails, or links in Condition Notes
- Some categories may be restricted for hygiene/safety reasons
More policy pages
As XOONPAY grows, we’ll add detailed policy pages for prohibited items, seller performance standards, and buyer protection.